Exclusive Services
Within 10 minutes, provide feedback to users regarding various difficult issues encountered while using the device, and establish a 1V1 exclusive after-sales service group for users.
Remote service
Provide users with a 7 * 24H hotline; Based on the feedback of the fault information, analyze and locate the fault through remote telephone support, remote login, and other methods, and solve it.
Field service
Arrive at the work site within 8 hours and solve the problem within 1 working day. 2-4 days of equipment safety operation and application training. In case of breach of contract, it shall be handled in accordance with the contract provisions.
Service Locations
We have sales and service support in 9 cities domestically and 28 countries and regions overseas, responding to customers' current and future needs in a timely manner.
Benchmark service
Follow up call for each attendance; Provide video tutorials and phone guidance for accessory replacement and equipment maintenance; Free follow-up month in December every year. Continuously collecting user suggestions, continuously updating and iterating software to improve user production quality and efficiency, and maintaining it for life.
